Business Telephone Systems - North Wales, Chester, DLC

Always customer focussed The customer's perception is our reality We listen, we understand and suggest solutions that make your business work better We help streamline your business communications

Always customer focussed

The customer's perception is our reality

We listen, we understand and suggest solutions that make your business work better

We help streamline your business communications

Call us NOW on
01244 819944

OR we'll call you!
Just fill in the form below:

We are pleased to note our satisfaction with the standard of service, offered to us by Direct Line Communications.

I have worked personally with Lynne Wood for the last 18 months and during this time, not only have they advised us on telephone system hardware, Lynne has identified numerous issues with our then incumbent supply chain which meant we were being over charged for lines and mobile connections. She took us forward into new agreements in a professional manner, handling all the migrations and changes.

We believe in open and honest relationships and I am looking forward to working with Direct Line for a long time to come.

M P McCarthy
Managing Director, McCarthy Distribution Limited

Direct Line Communications have been exceptional in the way everything was handled. The complete process was seamless, well planned and organised. They do not advocate long term contracts and their team are extremely knowledgeable, friendly and approachable. They are a "fresh of breath air", and seeing how Direct Line Communications operate to ensure they deliver a high standard of service to their customers proves to me that we certainly made the right decision.

I would be happy to speak to anyone thinking of switching providers as I can reassure you, they will do a first class job and action what they promise.

Caroline Thedens
Managing Director, R A & C E Platt Ltd

We decided to move all our connectivity over to Direct Line Communications 30 months ago. They have done everything that they said they would, including the porting and migration process which made the switch painless. The move has saved us a substantial amount each year, and they continue to make us aware of additional savings.

I have no hesitation in recommending them to you.

Gerallt Ellis
IT Manager, Jones Bros Civil Engineering UK

Just writing to say how impressed we are with the service we have received from Direct Line Communications. You identified that for the same cost we could have a much better phone system. For the same price that we were currently paying. The process of changing over systems was easier than expected, as you were able to provide us with templates of letters to send. The day of the installation ran smoothly with minimal disturbance to our business.

Matt was extremely efficient and worked in a professional manner, staying late to get the job done. The biggest testament is that only days after having the new phone system installed we can’t imagine going back to our old one line. Thanks for your help and for making this process easy.

Rob Woodhouse
Woodhouse Plumbing, Heating & Electrical Ltd

Many thanks, Excellent service.
Kind regards

Nigel G Beeston
Lloyd Morris Electrical Limited

Your engineers did a first class job with our data cabling and we were particularly impressed with the after sales service. The cost savings on the lines alone mean the phone system will be paid for at the end of year 3.We would certainly not hesitate to recommend you to thousands of businesses that we serve.
Please thank everyone on the team for me.

Steve Jackson
Managing Director
Jackson Fire

I just wanted to say a huge thank you for your assistance in sorting out our recent phone difficulties. The whole process from discussion re our needs, the options available through to installation and setup was handled with maximum efficiency and skill. I was extremely impressed with the excellent customer service, being thoroughly professional and proactive. It has been a pleasure to “do business” with a team of advisors who embody the same high standards as ourselves.
Grateful thanks.

Nikki Hulme

We have used Direct Line Communications as our Telecoms Advisers since moving into our first office 12 months ago. They arranged the installation of a suitable phone system and a commercial call and broadband package which is incredibly competitive and simply cannot be bettered by others. For any business which needs a trusted and reliable telecoms partner then they need look no further than Direct Line Communications.
Your support in our success is greatly appreciated. Thank You!

Mark Holdcroft
Managing Director
Lake District Lodge Holidays Ltd

We are very happy with our telephone system, we have been very busy over the summer but thanks to the new system we are not missing those vital messages left when we are not available.

Debbie Palmer
Office Administrator
Waterloo Hire Ltd

Business Telephone Systems

Direct Line Communications are outstanding providers of business telephone systems. Based in the North West of England, we have a UK wide customer base, but typically our clients are based in an area that covers Manchester, Liverpool, Chester and North Wales. We also cover the Wirral - Click here to see our latest Case Study.

We only work with the best of breed technologies and manufacturers for VoIP and business telephone systems. All our staff are qualified to the very highest industry standards, giving you reassurance and peace of mind when you work with us.

The benefits to you of working with us are:

Integrity and honesty are core to our business values

An open and transparent approach to our costs and prices

Access to the best manufacturers of business telephone systems

Great service backed up by numerous customer testimonials

A great range of services to choose from

Established in 1992, our team is ready and able to assist you with all stages of office phone systems planning, design, installation and training. We offer proactive support and maintenance to ensure that your business communications systems run efficiently and that is why some of the most prestigious names in the UK are happy to do business with us.

Honesty and Integrity are the foundations of our success. We’re honest with our customers and channel partners to ensure you get the best possible service, at affordable prices. We don't believe in disguising costs, camouflaging calls or multi-tier maintenance packages. We explain to you exactly the cost of each aspect and, where appropriate, demonstrate separately how a system might save you money or where call charges can be reduced. We can also quote for data cabling, refurbished telephone systems, moving existing systems to new locations and maintenance contracts on new and existing business telephone systems.

ISO 9001 Certificate No: GB3148Direct Line Communications strives for customer satisfaction by continually improving processes within the company. We aim to consistently meet or exceed our customer requirements.

ISO 9001 Certificate No: GB3148This is evident though our ISO 9001 registration and SafeContractor accreditation. We also ensure good environmental practices are used in any activities undertaken. Reducing both the company's direct and indirect impact on the environment are embedded in our culture.

Our commitment to our customers is demonstrated by the significant number of long-term, loyal and satisfied customers that stay with us year after year. Our company strives to deliver the best brands with the best service at all times.

We specialise in the Professional Sector, Media, Medical and Call Centre solutions but, with thousands of satisfied customers across the UK, we will support you whether you have a small business phone system or large, you are always assured of close attention to detail and excellent customer service.

If you feel a meeting could be mutually beneficial, or if you simply want to find out more about VoIP; business telephone systems, contact us today and we’ll be delighted to provide help and advice.


Call us NOW on
01244 819944

OR we'll call you!
Just fill in the form below:

  • What our clients say

    What our clients say

    Following the successful switch of both our landline and mobile phones contracts ...

    Read More
  • Our strategy

    Our strategy

    Direct Line Communications will have an open discussion with you around existing telecoms ...

    Read More

Company Registration Number: 3665423