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Business Telephone Systems that keep you in touch

Direct Line Communications are outstanding providers of business telephone systems. Based in the North West of England, we have a UK wide customer base, but typically our clients are based in an area that covers Manchester, Liverpool, Chester and North Wales. We also cover the Wirral - Click here to see our latest Case Study.

We only work with the best of breed technologies and manufacturers for Hosted VoIP and business telephone systems. All our staff are qualified to the very highest industry standards, giving you reassurance and peace of mind when you work with us.

How we help business

Established in 1992, our team is ready and able to assist you with all stages of office phone systems planning, design, installation and training. We offer proactive support and maintenance to ensure that your business communications systems run efficiently and that is why some of the most prestigious names in the UK are happy to do business with us.

Honesty and Integrity are the foundations of our success. We’re honest with our customers and channel partners to ensure you get the best possible service, at affordable prices. We don't believe in disguising costs, camouflaging calls or multi-tier maintenance packages. We explain to you exactly the cost of each aspect and, where appropriate, demonstrate separately how a system might save you money or where call charges can be reduced. We can also quote for data cabling, refurbished telephone systems, moving existing systems to new locations and maintenance contracts on new and existing business telephone systems.

We strive for customer satisfaction

Direct Line Communications strives for customer satisfaction by continually improving processes within the company. We aim to consistently meet or exceed our customer requirements.

This is evident though our ISO 9001 registration and SafeContractor accreditation. We also ensure good environmental practices are used in any activities undertaken. Reducing both the company's direct and indirect impact on the environment are embedded in our culture.

Our commitment to our customers is demonstrated by the significant number of long-term, loyal and satisfied customers that stay with us year after year. Our company strives to deliver the best brands with the best service at all times.

Communication solutions for all business sizes

We specialise in the Professional Sector, Media, Medical and Call Centre solutions but, with thousands of satisfied customers across the UK, we will support you whether you have a small business phone systemor large, you are always assured of close attention to detail and excellent customer service.

If you feel a meeting could be mutually beneficial, or if you simply want to find out more about VoIP or business telephone systems, contact us today and we’ll be delighted to provide help and advice.

The benefits to you of working with us are:

  • Integrity and honesty are core to our business values
  • An open and transparent approach to our costs and prices
  • Access to the best manufacturers of business telephone systems
  • Great service backed up by numerous customer testimonials
  • A great range of services to choose from

Our Key Product Range

Please click on one of the links below to read more about the products we have available.

Business Telephone Systems
- NEC

  • Excellent reliability
  • Single Point configuration and management
  • A scalable IP unified phone system

Business Telephone Systems
- Panasonic

  • Quicker response to customer enquiries
  • Quick access to valuable customer data
  • Improved mobility

Hosted VoIP

  • Lower cost calls to all other destinations
  • Reduced line rental cost
  • Ability to keep your existing numbers

Telephone System Products
- Mitel

  • Built in Conferencing
  • Adaptable to customers' needs
  • Respond to call backs from customers from your website

What our clients say about the Direct Line...

We have used Direct Line Communications as our Telecoms Advisers since moving into our first office 12 months ago...
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I just wanted to say how pleased I have been with our switch for lines and calls to Direct Line Communications...
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