We have recently had an overhaul of the company telephone systems across our two offices overseen extremely professionally by Lynne and her team. I had been experiencing a small, niggling problem on my handset during the day before last week's BNI meeting. During the meeting, I brought up my slight issue in a passing conversation with Lynne's colleague and substitute for the day and thought nothing more of it.
Upon my return to the office (just an hour or so later) I was surprised to have already been left a message from a member of Lynne's technical team to call back and sort the issue and within thirty minutes everything had been solved.
I have been so impressed by Direct Line Communication's approach to customer service from the outset; firstly, when the install occurred at the offices so seamlessly and secondly, to have an issue I had only mentioned in passing dealt with so quickly and without having to lift a finger was a level of service that I have rarely experienced.
I would recommend Lynne and her team to any of my contacts without hesitation as if they experience the service levels I was fortunate enough to then it can only bode well for my relationship with the client too.
Thanks Lynne and your team.
Pursglove & Brown
We used Direct Line for approximately 12 years over at Pendyffryn Medical Group and our branch sites Ffynnongroew and Meliden. The phone system that was installed catered for all our surgery needs and we were able to expand and upgrade when needed. We found the support side of things really good and the service prompt at all times whether any problems resolved over the telephone or an engineer visit.
We would not hesitate to recommend Direct Line to anyone else
Healthy Prestatyn Iach
We have used Direct Line Communications as our Telecoms Advisers since moving into our first office 12 months ago.
They arranged the installation of a suitable phone system and a commercial call and broadband package which is incredibly competitive and simply cannot be bettered by others.
We have now moved to bigger offices and the whole process of transferring our phone system was handled superbly from start to finish and delivered on time. This ensured there was minimal disruption to our service.
For any business which needs a trusted and reliable telecoms partner then they need look no further than Direct Line Communications.
Your support in our success is greatly appreciated. Thank You!
Lake District Lodge Holidays Ltd
We are pleased to note our satisfaction with the standard of service, offered to us by Direct Line Communications, who we were introduced to via a management consultant that we use for our ISO accreditation.
I have worked personally with Lynne Wood for the last 18 months and during this time, not only have they advised us on telephone system hardware, Lynne has identified numerous issues with our then incumbent supply chain which meant we were being over charged for lines and mobile connections. She took us forward into new agreements in a professional manner, handling all the migrations and changes.
We believe in open and honest relationships and I am looking forward to working with Direct Line for a long time to come.
M P McCarthy
Managing Director, McCarthy Distribution Limited
Direct Line Communications have been working with us as our telephone and communication provider for 12 months, after being introduced to us through our web designers.
Direct Line Communications have taken responsibility for our connectivity prior to our recent expansion and during our office relocation. They currently manage 3 of our sites on Llay Industrial Estate. They have been exceptional in the way everything was handled. The complete process was seamless, well planned and organised. They do not advocate long term contracts and their team are extremely knowledgeable, friendly and approachable. They are a "fresh of breath air", and I now realise how poor the incumbent were in terms of support, seeing how Direct Line Communications operate to ensure they deliver a high standard of service to their customers proves to me that we certainly made the right decision. Their extensive knowledge and expertise has enabled us to introduce new technology to assist with efficient processes that we are able to pass onto our customers in terms of customer service and response.
I would be happy to speak to anyone thinking of switching providers as I can reassure you, they will do a first class job and action what they promise.
R A & C E Platt Ltd
Just an email to say how impressed we are with the service we have received from Direct Line Communications. You identified that for the same cost we could have a much better phone system. For the same price that we were currently paying. The process of changing over systems was easier than expected, as you were able to provide us with templates of letters to send. The day of the installation ran smoothly with minimal disturbance to our business.
Matt was extremely efficient and worked in a professional manner, staying late to get the job done. The biggest testament is that only days after having the new phone system installed we can’t imagine going back to our old one line. Thanks for your help and for making this process easy.
I just wanted to thank you and the team at DLC for the fantastic job on the recent installation of the new NEC SL100 phone system at our new Wrexham factory. The time you took to assess our current and future business requirements led us to a system that is proving to be a perfect match. After nearly 20 years in our previous location moving and fitting out the new factory was a huge task littered with pitfalls but DLC's handling of the complete telecoms aspect of the move was managed without fault. Your advice and guidance proved critical to all our target dates being met despite BT's best efforts to derail us at every turn and the support after installation has been first class.
I have already recommended you to others and look forward to working together in the future.
Riva Customised Textiles Solutions
Many thanks, Excellent service.
Nigel G Beeston
Lloyd Morris Electrical Limited
RE: Main Line Update& Reports
I just wanted to say how pleased I have been with our switch for lines and calls to Direct Line Communications. You have been extremely helpful and on hand at every step and we are very grateful.
The switch has gone without any hitches so far and time will tell what savings we will make following this.
Practice Manager, Health Centre, Beaumaris, Anglesey
After looking into a new phone system for some time I was delighted to hear from Lynne. It was meant to be!
It was painless and seamless and Everything was done so smoothly. Mark was a star and I am delighted to have such a good system in place for the amount of usage we use.
The trust was there and fantastic service.
The benefits to you of working with us are:
- Integrity and honesty are core to our business values
- An open and transparent approach to our costs and prices
- Access to the best manufacturers of business telephone systems
- Great service backed up by numerous customer testimonials
- A great range of services to choose from