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Business Telephone Systems – Large, Medium or Small?

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Choosing the right Business Phone Systems has been instrumental in helping small, medium and large companies respond to changing behaviors, they allow staff to operate from cities like Chester, Manchester and Liverpool as well as rural areas such as North Wales.

Flexible working has come into its own during the pandemic era and in a competitive market, we can help you choose the right phone system for your business whatever its size. To help you decide on the best solution we have outlined the benefits and features of small, medium and large systems below.

Remote Working

Large Business Telephone Systems

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Large Business Telephone Systems provide an affordable way for employees to keep connected, especially with remote working as part of the new workplace scenario.

If you’re spread across multiple offices nationwide, home office, or working on the move, our Telephony options can help to make your workforce more available and more efficient, boosting productivity all round.

VoIP, Cloud, Teams, Cloud PBX?

There is a bewildering range of terms that refer to some business phone systems. VoIP Phone is used inter-changeably with Cloud Phone and uses the internet to provide your telephone service (click the links for more details). A Teams Phone is where your organisations telephony infrastructure is connected to Microsoft Teams, (still a VoIP or internet driven system). Cloud PBX provides a fully managed telephone service to your business using a Cloud system to drive it. So there is lots of terminology describing the same or similar systems.

A wide choice of manufacturers

With a choice of systems such as Mitel, NEC or cloud options using Teams DR or VoIP, we not only help you minimise costs, we also provide you with improved flexibility. You can keep up to date with the latest applications and add more as your business changes.

Contact Centre Reporting Tools

Service level agreements tailored to you

We distance ourselves from the box shifters in the market, employing our own engineers and carrying the parts should anything become defective. Our  Systems offer service level agreements varied to meet your needs-specializing in complex integration or Contact Center tools that make your business accountable.

Contact Centre Solutions

Offering a rich customer contact experience for voice email and webchat interactions, Contact Centre solutions are compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This allows an agent to work from anywhere on any device, with only the need to access a supported browser.

Medium Sized Business Telephone Systems

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These systems are typically designed for between 25 to 150 users. When looking for a medium-sized phone system, you will want the features designed for large enterprises, but at a price you can afford. Reporting Tools, Collaboration Platforms, Call Recording are all easily accessible today-pay only for what you use and tailor users to match their needs.

Investing in your office phone system is an investment towards the success of your business. You want a  system with low Total Cost of Ownership and a high ROI (Return On Investment). Most of all, you want a system that can grow with you as your company grows.

Save money and increase productivity

A unified communications system saves you money by reducing operating costs and increasing productivity. If you are you amongst the companies currently using legacy ISDN connections you could save 50% - 70% off your monthly phone bill by switching to SIP trunks or Hosted VoiP.

Business Phone Systems

Integrating with third party crm platforms is another way to leverage your IT investment. By combining the strength of your customer relationship data and your communication system, you know more about your callers before even picking up the phone. Customer information via pop up call control software, gives you real-time information about your caller. For your sales or support teams this means built-in integration with Salesforce or Hub Spot to name just two options, and the ability to integrate with bespoke CRM (Customer Relationship Management) through API links, improves your ability to measure results and performance.

Small Business Telephone Systems

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Our small business telephone systems are suitable for growing offices or start up companies.

We are experts in helping businesses choose the right option for them. Telephony  is often the life blood of business communications, so it is important to choose the right phone system for you. In terms of which phone system, there are a number suitable for business use, the trouble is, businesses who are not accustomed to the phone system marketplace will struggle. We’re here to help and advise.

Factors when planning your system

When planning a telephone system, consider the following factors;

  • How many calls do you need to make and receive at one time?
  • How many users do you need of your small business telephone system?
  • What other features would you like your phone system to incorporate?
  • Decide on how you want calls to be answered?
  • Would you like a telephone system that can easily expand with new employees?
Telephone Systems for Schools

No waiting to get started

Some of our small business systems can delivered immediately via email, so there is no waiting for an engineer to call, simply download an app or soft client to your device(s) of choice. You can then immediately start making and receiving calls and managing your customer experience.

The typical cost for a small business telephone system, can vary massively. Arrange a free no obligation meeting to assess your options or email

Give us a call on 01244 819 944

Based on the border of England and Wales, we have a UK wide customer base, but typically our clients are based in an area that covers Manchester, Liverpool, Chester, North Wales, and the Wirral. We would be delighted to have a no-obligation call about the Best Phone System for you.

When thinking about your Business Phone System - take 5 minutes to read our checklist before taking the next step.

Our Key Product Range

Please click on one of the links below to read more about the products we have available.

Quotes that reflect our Visions and Values

Business Telephone Systems that keep you in touch

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Direct Line Communications are outstanding providers of business telephony. Based in the North West of England, we have a UK wide customer base, but typically our clients are based in an area that covers Manchester, Liverpool, Chester and North Wales. We also cover the Wirral:

Click here to see our latest Case Study.

We only work with the best of breed technologies and manufacturers for Hosted VoIP and business telephone systems. All our staff are qualified to the very highest industry standards, giving you reassurance and peace of mind when you work with us.

The benefits to you of working with us are:

  • Integrity and honesty are core to our business values
  • An open and transparent approach to our costs and prices
  • Access to the best manufacturers of business telephone systems
  • Great service backed up by numerous customer testimonials
  • A great range of services to choose from

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What areas do we cover?

Based in the North West of England, we have a UK wide customer base, but typically we offer our Business Telephone Systems in Chester, Manchester, Liverpool, North Wales and the Wirral.

01244 819 944

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