Over the last decade, the workplace has changed dramatically-with homeworking a part of most HR Directors agenda. Yet how can a business enable homeworking, but still maintain customer satisfaction KPI’s and have “eyes on” how many calls have been handled, or made by team members who offer service desk support or order taking?
I have worked in the Telecom space for 10 years, but since Covid, this sector has developed at a rate of knots! I noticed that Google has recently seen an increase in searches for the terminology-“Hybrid Phone System”, so what is that you may be asking?
Did you know that Microsoft Teams can now be used as a full-featured, cloud-based, phone system?