we keep your business connected

01244 819 944

We listen, understand and suggest solutions that make your business work better

Complex communication
made simple

We help streamline
your business

Our managed mobile service
ensures great connectivity
for your team

Contact Us

Business Telephone System Wirral Case Study

Suttons Nurseries Ledsham

We recently installed an NEC SL1100 phone system at Suttons Nursery in the Wirral.

Suttons is an established garden centre that retails to the public, and it has a wholesale arm too.

When specifying this particular NEC phone system there were some priorities that needed particular consideration. First on that list, was giving their staff the ability to talk on the phone to customers whilst being able to walk freely outside checking stock levels, or answering any questions a customer might have. The staff find themselves giving current customers and potential customers advice and information about plants, and other merchandise, that is stocked. So a phone system that was capable of allowing mobility was vital. This freedom of movement is so important, we introduced good quality DECT phones along with several feature phones in the office area.

We also linked or “twinned” the company mobile phones with the main telephone system. This is done using Premicells, and doing this also has the added advantage of reducing the cost of calls to Staff mobile phones.

The NEC SL1100 is a reliable and flexible phone system available with IP Phones, Desktop Suite Softphone and Mobile Twinning, so it will easily accommodate flexible working as well as home workers, within a company’s work force.

One of the other more important priorities for Suttons Nurseries was dealing with a local company who are able to give them the support they need. As we are based just over the North Wales border servicing a number of clients in the Chester and Cheshire areas, means we are just a short journey away from Suttons, so physical support is easy if required. However, with most phone systems, remote support is often all that is needed.

Overall, Suttons are delighted with their phone system and the benefits it has brought to them.

The benefits to you of working with us are:

  • Integrity and honesty are core to our business values
  • An open and transparent approach to our costs and prices
  • Access to the best manufacturers of business telephone systems
  • Great service backed up by numerous customer testimonials
  • A great range of services to choose from

What our clients say about the Direct Line...

Tony has been in and showed me how to move people around, you have a great team around you, everybody is so helpful...

Excellent communications. Doing BT's job for them putting the broadband connection in the correct place...