Cloud Phone

Cloud Phone

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A cloud phone, which is also known as a VoIP phone, is a device that uses the internet to provide a telephone service rather than traditional copper wires.

ISDN lines and copper are disappearing and the transition to cloud telephony is something that more and more companies and organisations are having to get to grips with. Cloud phones are here to stay.

Understanding and undertaking the transition is where we at Direct Line Communications come in. And it really is quite simple. With and honest and open approach in our day to day operations, we really care and give a damn about the telecoms solutions that we provide for our customers and the service that we wrap around that solution. It sets us apart from our competition and always has, and the number of client testimonials we receive, supports that claim.


At Direct Line Communications:

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  1. Integrity and honesty are core values to the running of our business, giving customers peace of mind that they will have the right solution for their business.
  2. We have an open approach to our costs and prices. There is nothing we want to hide.
  3. We only deal with the best manufacturers of cloud phone systems for business.

We will advise you on the best Cloud phone systems for your particular circumstances, whether you are a small, medium or large organisation and whether your staff are entirely office based, home based or a mixture of the two.

In addition, if you use Microsoft Teams, then you will know this gives a great video and a softphone solution, but many businesses still want a handset as well. Talk to us about which handsets are compatible, we’ll be happy to guide you on handset options along with call recording and call reporting.

When using a Cloud phone there are two important issues to address:

Your broadband connectivity

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Remote working has put a greater reliance on the speed of your broadband service. Options for that service include 1) Fibre To The Cabinet (FTTC) which is designed for the domestic market, 2) Fibre To The Premises which is becoming more prevalent in homes and offices , 3) GFAST broadband which is rarer still for business but great when you can get it and 4) Leased lines which is still the best broadband available . For more information, please talk to one of our team about what is available for you or see Choosing your Connectivity.

Secondly, how good is your data network wiring?

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A Cloud phone needs good quality wiring in an office environment.

Without this, VoIP can deteriorate so you have sections dropping or crackle. At home, try and plug your VoIP phone directly into your broadband router as working over WiFI broadband increases latency so you will experience feedback or drawn out speech.

The benefits to you of working with us are:

Please contact us for more information about how to transition to the new world of Cloud Phones!

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What areas do we cover?

Based in the North West of England, we have a UK wide customer base, but typically we offer our Cloud Phone solutions in Chester, Manchester, Liverpool, North Wales and the Wirral.

01244 819 944

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