we keep your business connected

01244 819 944

We listen, understand and suggest solutions that make your business work better

Complex communication
made simple

We help streamline
your business
communications

Our managed mobile service
ensures great connectivity
for your team

Contact Us


Mitel MiVoice Business Integrated Communications Platform

A complete and adaptable communications platform for SMEs

Does your business want a big business image, to be competitive, and to continually improve customer service, increase employee productivity, and reduce the costs of doing business?

The Mitel® MiVoice Business Integrated Communications Platform (ICP) provides the reliability and comprehensive features of a business PBX, the ease of use and cost effectiveness of a small business telephony solution*, complete with productivity-enhancing applications and data networking capability. The MiVoice Business ICP lets you select the system you need now and add functionality as your requirements change.

Features include:

  • Integrated Voice Mail
  • Automatic Call Distribution (ACD)
  • Conferencing and Collaboration
  • Message Waiting
  • Embedded Music on Hold
  • Multi Level Auto Attendant
  • Paging and Door Opening Options
  • Data Networking
  • Teleworking
  • WAN Networking


Familiar, Yet More Functional

With MiVoice for Lync, your employees can gain access to a complete range of telephony features without having to leave their familiar Lync environment. With mobility as a core component, it provides an in-office experience anywhere—on the road, at home, or just down the corridor.

MiVoice extends the Lync client to Mitel voice call control features, such as click-to-call, incoming call device selection, and more. It includes in-call features like forward, transfer, and embedded conferencing. Workers can control their desk phones and mobile devices and move calls between devices, all from within the Microsoft Lync client.

The MXe Server can support up to 5000 devices for larger enterprise and MXe Controller provides you greater scalability in terms of users and trunk capacity, and also offers hard drive and power redundancy.

Find out more in our PDF documents below:

Mitel MiVoice Business IP Communications Platform for Small Businesses (PDF)

Direct Line Communications Ltd provides a full service to its customers, from specification, supply and installation to operator training, technical support and maintenance. Our engineers are all have full Mitel accreditation so you can be sure that you can use all the inbuilt features.

The benefits to you of working with us are:

  • Integrity and honesty are core to our business values
  • An open and transparent approach to our costs and prices
  • Access to the best manufacturers of business telephone systems
  • Great service backed up by numerous customer testimonials
  • A great range of services to choose from

What our clients say about the Direct Line...

We have used Direct Line Communications as our Telecoms Advisers since moving into our first office 12 months ago...
read more...

I just wanted to say how pleased I have been with our switch for lines and calls to Direct Line Communications...
read more...