we keep your business connected

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We listen, understand and suggest solutions that make your business work better

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Our managed mobile service
ensures great connectivity
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Choosing Your Connectivity

Your connectivity and choice of Internet Service Provider could determine how successful your business will be in future years. Each ISP is different and distinguishing between them can be a headache for those not sure on what to look for. To help, we have put together a quick guide on what to consider when choosing your new connectivity platform.


Before setting out, you should have a firm understanding of what you need from your service provider. Typically, a business's IT requirement can be broken down into the following categories, each of which requires a different solution to function properly.


Once you know your requirement, you have most of what you need to determine which solution is right for you. As an indication of what to expect with the different types of service available, the information below outlines the important information for each connectivity type.

Download 2Mb/s - 1Gb/s
Upload 2Mb/s - 1Gb/s
Lead Time 5-10 Working Days
Fix Time 4 Hours
Download 1Mb/s - 10Gb/s
Upload 1Mb/s - 10Gb/s
Lead Time 60-90 Working Days
Fix Time 5 Hours
Download 2Mb/s - 30Mb/s
Upload 2Mb/s - 30Mb/s
Lead Time 35-45 Working Days
Fix Time 24 Hours
Download Up to 80Mb/s
Upload Up to 20Mb/s
Lead Time 15-20 Working Days
Fix Time 24 Hours
Download Up to 20Mb/s
Upload Up to 3Mb/s
Lead Time 10-15 Working Days
Fix Time 24 Hours
Download Up to 8Mb/s
Upload Up to 2Mb/s
Lead Time 10-15 Working Days
Fix Time -

Mission Critical Applications

Businesses that depend on their connectivity in order to operate often find that service reliability takes precedence. Leased lines offer customers guaranteed synchronous bandwidth and Service Levels that guarantee the availability of the service. Service support in the form of rapid fix time for any issues with the connection is also essential.

IP Telephony

The bandwidth-sensitive nature of VoIP services means that it requires consistent connection performance. Whilst VoIP alone doesn't justify the need for a dedicated leased line, you will require a connection that guarantees the bandwidth you receive. Ethernet over First Mile (EFM) offers businesses with an uncontended connection with synchronous bandwidth at a lower price point, but is supported by a less robust Service Level Agreement (SLA). Alternatively, your ISP may be able to offer Quality of Service policies to prioritise VoIP traffic.

Basic Web & Email

For businesses that depend upon the Internet only for basic web browsing and the use of your email system, it is unlikely you will need anything more than a traditional broadband package. With the choice between ADSL and FTTC, you will find everything you are looking for with either of these services.


For organisations with multiple sites, Multiprotocol Label Switching (MPLS) is an effective method for consolidating entire networks into one single entity. By hosting company databases as part of an MPLS solution, businesses do not need to have their entire network resting on a single location. The flexibility afforded by the variety of access mediums means that you are also able to choose the appropriate connection to suit each individual site from both a cost and bandwidth perspective - without the need for complicated VPNs.

Note: Not all ISPs have the capacity to deliver and manage such a network and if you are considering a managed MPLS, you could consider asking to speak to reference customers.

The benefits to you of working with us are:

Assured and Converged Products
  • designed specifically for use with our range of market-leading voice services
Assured and Converged Products
  • designed specifically for use with our range of market-leading voice services
Fast Fixing Broadband Services
  • If Broadband connection is critical to your business, you can upgrade your maintenance package for an even faster fix time
Swift and Stable Testing
  • Proactive call testing and analysis for all platforms and services connected with ourselves

Whether you are using Broadband for your office or for homeworking, the combination of our product choice and our highly-skilled UK-based support teams makes our Broadband services a compelling proposition

What our clients say about the Direct Line...

Tony has been in and showed me how to move people around, you have a great team around you, everybody is so helpful...

Excellent communications. Doing BT's job for them putting the broadband connection in the correct place...