GP Surgery Medical Centre Phone Systems
One of the biggest challenges facing healthcare providers is how to deliver the best possible patient care, whilst running an efficient practice. Having the right communications platform in place is fundamental to achieve this.
Recorded telephone interactions reduce the risk and ramifications of miscommunication with patients, improve the training of public facing team members and also help resolve disputes, hence we can support the Access to In Patient Hours GMS Service Standards.
Thinking about a new phone system for your Medical Centre?
Maybe because you’re facing one of these problems with your current phone system:
- You feel that frequent engaged tones may be leading to frustrated patients.
- You’d like a phone system that links to your practice management software (EMIS) so you can greet patients by their name and save time.
- You would like to monitor and improve the way your staff communicate with patients.
- You would like to be able to queue calls and offer patients an alternative than just being placed on hold?
There are currently two main types of telephone systems available:
- Internet (VOIP – Voice Over Internet Protocol) or cloud based phone systems
- Hybrid phone systems (using both worlds)
Internet (VOIP) Phone Systems for GP Surgeries
An internet phone system, also known as a VOIP or cloud based phone system, This can be located in The Cloud or on site, using internet lines (Sip Trunks).
The main benefit of VOIP systems is that they can save money on call charges and help your business continuity planning much quicker than ISDN systems.
Hybrid Phone Systems for GP Surgeries
The hybrid system is a mixture of a digital phone system and an internet (VOIP) phone system.
The system will be located in your GP surgery and offers flexibility with your choice of cordless and fixed handsets.
A benefit of a hybrid phone system is that they offer more reliability than both VOIP and digital phone systems. If one type of line fails for you, it can automatically route calls in and out from a backup line and this is a good solution until 2025, when everyone will have to change over to internet lines.