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IP Phone Systems

An IP PBX phone system allows you to switch calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines. A modern IP PBX can also switch calls between a VoIP user and a traditional telephone user, or between two traditional telephone users in the same way that a conventional PBX does.

With a traditional PBX system, separate networks are necessary for voice and data communications. The main advantages of an IP PBX are the fact that it facilitates converged data and voice networks. This means that internet access, as well as VoIP communications and traditional telephone communications, are all possible using a single line for each user. This provides flexibility as your business grows, and can also reduce long-term operation and maintenance costs. Like a traditional PBX, an IP PBX is owned by the business-you may still have digital and PSTN lines in place, but the PBX identifies what to use, when and how.

One of the key advantages to IP telephone systems is that whereas long-distance calls on a regular phone system can be cost prohibitive, the same calls on an IP phone system are free -- there are no fees beyond the cost of Internet access.

Many advantages of VoIP technology

VoIP reduces cost for equipment, lines, manpower, and maintenance. All of an organisation's voice and data traffic is integrated into one physical network, bypassing the need for separate PBX tie lines. Although there are initial setup costs, significant net savings can result from managing only one network and not needing to sustain a legacy telephony system in an increasingly digital and data-centered world. Also, the network administrator's burden may be lessened as they can now focus on a single network. There is no longer a need for several teams to manage a data network and another to manage a voice network. For consumers, VoIP reduces the charge of subscription or usage, especially for long distance and international calls.

Legacy phone systems mainly provide voice and fax service even though limited video service is possible. However, the demand of users is much higher than that, as shown in today's rich media communications through the Internet. People check out friends' presence (such as online, offline, busy), send instant messages, make voice or video calls, transfer images, and so on. VoIP technology makes rich media service possible, integrating with other protocols and applications. Rich media service not only provides multiple options of media to users, but also creates new markets in the communications industry, such as VoIP service in mobile phones.

Traditional phone systems assign a phone number with a dedicated line, so you generally cannot move your home phone to another place if you want to use the same phone number. It is a common hassle to call the phone company and ask for a phone number update when moving to a new house. However, VoIP provides number mobility: The phone device can use the same number virtually everywhere as long as it has proper IP connectivity. Many business people today bring their IP phones or softphones when traveling, and use the same numbers everywhere.

Talk to us about your IP Phone system needs and we’ll simplify the process and make suggestions that will empower your business.

The benefits to you of working with us are:

Business VOIP Phones
  • Range from entry-level phones to sophisticated IP devices with cordless handsets
  • Conference units so we can provide what you need.
Easy Access and Usage
  • Easy, intuitive access to the feature-rich telephony and advanced desktop applications from any business location
  • Hosted, or an On Premise IP solution; it’s your choice!

What our clients say about the Direct Line...

Tony has been in and showed me how to move people around, you have a great team around you, everybody is so helpful...

Excellent communications. Doing BT's job for them putting the broadband connection in the correct place...