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Call Recording Systems

Be it for contractual verification or selective quality and training purposes, Direct Line Communications can supply the recording system platform that provides the answer, from recording phone calls from a single extension up to a fully networked, CTI driven, multi-channel application.

call-recording-2Mitel MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organise, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Working for a highly scrutinized organisation, or working to call recording compliance? You can unlock the benefits of call recording using Mitel MiVoice Call Recording’s voice documentation security and privacy features—including segmented recording access which makes search and playback even easier. Ask about our API integration as we are able to link calls to specific account records which saves time when you need to play a call back.

Mitel MiVoice Call Recording

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Oak Call Recording works closely with industry leaders to add value and choice when it comes to call recording providing a genric solution. These products are accredited by Avaya, Cisco, Gamma, Mitel, NTA, ShorTel, and Toshiba, delivering functionality you won’t find with other specific call recorders.

Record on using on premise or hosted telephony. Plus you can deploy call recording on site or in the cloud. You choose where recordings are stored and archived.

With ‘on premises’ (or ‘on-prem’) deployment, both product hardware and software are located on site, either in a back office, a computer room or a centralised data centre. With all the excitement around cloud technology, on-premises call recording may appear outdated, but it remains a great choice for some businesses, especially those who use Sip Trunks and have IP solutions served this way instead of Cloud based.

Oak Call Recording

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For Hosted Voice Call recording information please click here

Why Use Our Call Recording Systems?

Improve Your Own Customer Service
  • Quickly resolve any customer disputes by instantly playing back recordings of calls
  • Ensure adherence to best practices and customer service delivery in a legal and ethical way
Secure and Effective
  • share or email recordings directly from a stored network location, making complex messages/discussions easier
  • In a highly regulated industry? Record all calls for compliance purposes
  • if you take credit card payment details over the phone, you’ll appreciate our PCI-compliant pause and resume capability

What our clients say about the Direct Line...

Tony has been in and showed me how to move people around, you have a great team around you, everybody is so helpful...

Excellent communications. Doing BT's job for them putting the broadband connection in the correct place...