Teams Phone

Teams Phone

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What is a Teams Phone System?

A Teams phone system is a system where your organisations telephony infrastructure is connected to Microsoft Teams and provides all the functionality of a business phone system, but utilises the benefits of VOIP or Internet-based phone systems. Using Direct Routing, Teams can be used on any device (such as a Laptop or Mobile phone), as well as your current phone infrastructure. Phone calls can be made and received and functionality such as reporting and recoding can all be put into place. Unlike Microsoft Teams with Calling Plan, Teams Direct Routing gives you much more at a far more cost-effective price point.

This means you are able to take advantage of cheaper call rates internationally, and free calls in the UK from this Teams Phone system.

At DLC we partner with Gamma, one of the UK’s leading Unified Communications (UC) providers who provide highly reliable, resilient architecture to enable Direct Routing.

What is required to enable Teams Direct Routing Phone system?

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  • Microsoft 365 or Office 365 license including Teams
  • Microsoft Phone System add-on
  • An internet connection

And it is over to us from there on!

Benefits to the customer of this Teams Phone system.

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There are several benefits to the customer of this Teams Phone system. These include:

  • Reduced telephony bills, and it allows you to maximise existing Microsoft 365 licence costs
  • It’s a cloud – based solution with no capital expenditure costs
  • Management information relating to metrics such as call handling efficiencies, productivity, call patterns and caller behaviour is available.

In addition, an alternative solution is available to our customers. Businesses looking to enable voice within their Microsoft Teams can now also use our Horizon for Microsoft Teams phone solution to make and receive calls globally while benefiting from a feature-rich, cost-effective alternative to Microsoft Calling Plans

The benefits to you of working with us are:

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What areas do we cover?

Based in the North West of England, we have a UK wide customer base, but typically we offer our Teams Phone systems in Chester, Manchester, Liverpool, North Wales and the Wirral.

01244 819 944

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