A commonly asked question today is “ What is a VoIP phone” - put simply, a VoIP phone is a device that uses the internet instead of copper wires to provide telephone service.
The demise of ISDN and traditional copper lines to support our broadband at home and work-means businesses are starting to think about moving to VoIP sooner, rather than later. Apart from the Openreach switch off, VoIP phones also help with remote working, business continuity plans and probably also help reduce your budget costs, as internet lines are less expensive than ISDN rentals and usually include call costs in the monthly rental.
What should I consider before moving to VoIP phones?
Every business works differently.
Accountants, Solicitors and Financial Advisers want the benefits of traditional telephony but with added features such as the option to share documents, work remotely, invite customers to meet in line and maybe even call recording that integrates with their CRM system. There are two options, an on Premise solution like our Mitel 400 or Cloud Phones using a hosted solution such as Gamma Horizon
To consider which is right for your business telephony, the pdf attached expands on what the Professional Services sector need to know.
Selecting the right device, ensures workstations are tailored to the relevant employees and their area of responsibility.
Can I use a VoIP phone on Microsoft Teams?
Teams has always offered telephony solutions, but pre Covid this just got better after Microsoft expanded the offering using Teams Directing Routing.
If you use Teams-then you will know this gives a great video and a softphone solution, but many businesses still want a handset as well. Talk to us about which handsets are compatible, we’ll be happy to guide you on handset options along with call recording and call reporting.
What do I need to make this work?
Two things are really important when using a VoIP phone:
Firstly your broadband connectivity! Remote working has put more dependency on the speed of your broadband service. Not all broadband is the same as you have options which include FTTC (designed for the domestic market) FTTP now available to many homes and office , GFAST even rarer for business but great when you can get it and finally leased lines-still best of breed in the broadband world.You can view more information here but please talk to one of our team about what is available for you.
Secondly, how good is your data network wiring? A VoIP phone needs good quality wiring in an office environment.
Without this, VoIP can deteriorate so you have sections dropping or crackle. At home, try and plug your VoIP phone directly into your broadband router as working over WiFI broadband increases latency so you will experience feedback or drawn out speech.